Customer satisfaction equals quality and TEAMWORK!

I often speak of the value of teamwork for the successful design process and nowhere has this been more evident than in this last week. The above pictures show the process of installing Hunter Douglas custom wood plantation shutters. Although there were only two windows, one required providing privacy and view retention, drilling into travertine and covering a large expanse of window space. The other application was a pass thru that needed to look great from both sides. In addition the finished product needed to color coordinate with the cabinetry in the rest of the 5000 sq ft home. We choose the "Heritance" wood shutters by Hunter Douglas and achieved a custom color match that was just perfect. During installation, the client stated he did not want the magnet piece (that holds the louver doors closed) to be seen, so it was decided to recess it into the light gap strip. Enter Jeff Bjorge of "Jeff Bjorge Contracting", the general contractor on the job. Within minutes he had (with the precision of a surgeon), chiseled the exact size to recess the magnet, seconds later he had disassembled the magnet and re drilled the hole to accommodate a screw for attachment. On the second window application, Lee Harshberger (Hunter Douglas) and Bart Reynolds (Reynolds Installation) are extremely intent on perfect centering and alignment of the shutters over the soaking tub. In addition, this application required an additional support that had to be implemented on site (again by Jeff Bjorge). All the hard work and efforts by the team (client-designer-supplier-installer-contractor) provided the exact product and application the homeowner required.